FAQ

I do not have an account with Prolific Products. How can open an account before placing an order?

In order to open an account, please fill out the form "Account setup" found in right corner of the home page. This will allow us to perform a credit check and establish payment terms for your account. 

 

I can't seem to find what I need. How can I get help in finding the product I need?

Our website offers a variety of products. However, we do not showcase all available products. For further information and to find out if we distribute a certain product, please contact us at 514-951-2178 or via email at info@virtosocanada.com

 

My company requires a large variety of products. I would like an expert from your team to meet with me to discuss products, usage, and quantities. Is this possible?

Absolutely! We can send one of our representatives to your company to discuss and help determine your exact needs. Our representative will inform you on all the lines of products we distribute, and help you decide which products are better suited for your needs. Virtoso Canada Supplier being a one-stop venders, will allow you to save time and money ordering all your industrial needs!

  

If I buy a large quantity of an item, can I get a discount?

Yes, we do adjust prices depending on quantity ordered. 

 

Does Virtoso Canada Supplier offer guarantees on its products?

Products come with the manufacturer's warranty. For further information, please contact customer service at 514-951-2178 or by email at info@virtosocanada.com

  

How will the shipping and handling fees be calculated?

The shipping and handling fees will vary according to the destination address, and the weight and dimensions of the packages. Otherwise orders of $100 or more within 100km of Montreal and/Toronto will be subject to free delivery. 

  

When can I expect to receive my order?

Once you have placed your order, items that are stock will be shipped immediately. If items are not stock, lead times will vary depending on items ordered, quantities, and destination address. For further information, please contact customer service at 514-951-2178 or by email at info@virtosocanada.com

  

I have received my order, but the product I received is not what I ordered/wanted. What can I do?

Please call or text customer service at 514-951-2178 to ask for a return authorization number. If you have signed a special order form, the items cannot be returned, reimbursed, or cancelled. If an item has been used, no return will be accepted.

 

I have received my order, but the product is damaged. What can I do?

If the product is completely damaged (ex: broken lighting products), take a picture, then discard of the damaged products. Please contact customer service at 514-951-2178 to receive a replacement for your damaged products. If an item in your order is defective, please contact customer service to receive a return authorization number. If an item has been used, no return will be accepted.

  

For any other inquiries, please do not hesitate to contact us at 514-951-2178 or email us at info@virtosocanada.com. We will gladly assist you in your search!